Returns & Exchanges

At Ms Rachel, we want you to be completely in love with your fashion choices, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items with original tags. Whether the fit isn't perfect or you've changed your mind, our streamlined process ensures your satisfaction is our top priority.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact and undamaged.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.